Shift Supervisor: Lead a Frontline Team & Customer Experience

Cobra Coffee; Fraddon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Beverage discount on shift

Food discount on shift

Life insurance

Career development

Staff training and Starbucks Global/US

Job summary

Cobra Coffee is recruiting a shift supervisor to lead a fast-paced store and coach a team of baristas to deliver the Starbucks Experience. You’ll manage shifts, set priorities, and drive profitability while ensuring top-quality beverages and service.

The role requires prior supervisory experience in retail or hospitality, with a focus on hands-on coaching and positive learning for partners on shift. Expect opportunities for growth and an emphasis on work-life balance.

Qualifications

• Experience in a customer-facing supervisory role.
• Coaching and developing team members.
• Ability to lead shifts and manage store operations.

Responsibilities

• Lead and coach the shift team to deliver the Starbucks Experience.
• Set priorities and allocate resources during shifts.
• Ensure smooth opening and closing duties and store operations.

Skills

Customer service

Coaching

Leadership

Problem solving

Tools

POS/Cash handling

Job description

Cobra Coffee is recruiting a shift supervisor to lead a fast-paced store and coach a team of baristas to deliver the Starbucks Experience. You’ll manage shifts, set priorities, and drive profitability while ensuring top-quality beverages and service.

The role requires prior supervisory experience in retail or hospitality, with a focus on hands-on coaching and positive learning for partners on shift. Expect opportunities for growth and an emphasis on work-life balance.