Shift Supervisor: Lead a Fast, Customer-First Team

Greggs plc; Wembley; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10% of profits)

Health and Wellbeing App

Holiday entitlement grows

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shift Manager to lead daily shop operations and drive exceptional customer service. You will manage the team in the absence of the Store Manager, ensuring a smooth, efficient service across in-store, delivery, Click + Collect and drive-thru channels.

Responsibilities include coaching staff, serving customers quickly, preparing products, and maintaining attractive, well-stocked displays. The role requires reliable leadership and a customer-focused mindset.

Qualifications

• You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

Job description

Greggs plc is seeking a Shift Manager to lead daily shop operations and drive exceptional customer service. You will manage the team in the absence of the Store Manager, ensuring a smooth, efficient service across in-store, delivery, Click + Collect and drive-thru channels.

Responsibilities include coaching staff, serving customers quickly, preparing products, and maintaining attractive, well-stocked displays. The role requires reliable leadership and a customer-focused mindset.