Shift Manager — Lead a Fast, Customer-First Team

Greggs PLC; Hull and East Yorkshire; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

10% of profits shared with colleagues

Health and Wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme up to 7% matching

Employee assistance app and helpline

Longservice awards

Savings and discounts

Job summary

Greggs PLC is seeking a Shift Manager to lead the shop when the Manager isn’t around, inspire the team and ensure an excellent customer experience across in-shop, delivery, Click+Collect and drive-thru channels.

You will supervise staff, prepare food, manage ovens, keep displays stocked and the shop clean. The role emphasizes leadership, reliability and a personable, fast service approach on every shift.

Qualifications

• Reliable with natural leadership abilities and a passion for delivering exceptional customer service.
• Supportive of an inclusive culture and valuing diversity.

Responsibilities

• Inspire the team to deliver amazing results and maintain high shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including making sandwiches and managing ovens.
• Ensure displays are fully stocked with a wide range of options for customers.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Reliability

Job description

Greggs PLC is seeking a Shift Manager to lead the shop when the Manager isn’t around, inspire the team and ensure an excellent customer experience across in-shop, delivery, Click+Collect and drive-thru channels.

You will supervise staff, prepare food, manage ovens, keep displays stocked and the shop clean. The role emphasizes leadership, reliability and a personable, fast service approach on every shift.