Shift Manager: Lead a Fast, Customer-First Team

Greggs plc; Fence Houses; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Wellbeing app

Holiday entitlement

Pension matched

Employee support

Job summary

Greggs plc is seeking a Shift Manager to lead a busy shop, ensuring exceptional customer service across in-store, delivery, and online channels. You’ll motivate the team, oversee opening and closing, and support daily operations to deliver a brilliant customer experience.

The role emphasizes hands-on leadership, staff development, and maintaining high standards while working in a fast-paced retail environment.

Qualifications

• Proven experience leading teams in a fast-paced, customer-focused environment.
• Strong communication and problem-solving skills.
• Ability to motivate staff to meet high standards of service.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example and engage customers in a fast, friendly manner.
• Prepare products (sandwiches) and manage ovens during shifts.
• Ensure displays are stocked and shop remains clean and presentable.
• Support the Manager by looking after the shop when they’re away.

Skills

Leadership

Customer service

Team motivation

Retail operations

Job description

Greggs plc is seeking a Shift Manager to lead a busy shop, ensuring exceptional customer service across in-store, delivery, and online channels. You’ll motivate the team, oversee opening and closing, and support daily operations to deliver a brilliant customer experience.

The role emphasizes hands-on leadership, staff development, and maintaining high standards while working in a fast-paced retail environment.