Shift Manager: Lead a Fast, Friendly Customer-First Team

Greggs PLC; Belper CP; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Wellbeing app

Holiday entitlement growth

Share plans

Pension scheme

Employee helpline

Long service awards

Savings discounts

Job summary

Greggs PLC is recruiting a Shift Manager to lead a store team and ensure excellent customer service across in-store, delivery, Click+Collect and drive-thru channels. You’ll supervise when the Manager isn’t available, motivate colleagues and keep operations running smoothly.

You’ll oversee product preparation, ovens, displays, cleanliness and fast, friendly service. The role blends hands-on leadership with team development and a positive shop culture.

Qualifications

• Previous team supervisory experience in a similar, customer-focused environment.

Responsibilities

• Inspire and coach the team to deliver excellent results and maintain standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products and manage ovens during shifts.
• Keep displays stocked with a wide range of items.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Team motivation

Reliability

Retail experience

Job description

Greggs PLC is recruiting a Shift Manager to lead a store team and ensure excellent customer service across in-store, delivery, Click+Collect and drive-thru channels. You’ll supervise when the Manager isn’t available, motivate colleagues and keep operations running smoothly.

You’ll oversee product preparation, ovens, displays, cleanliness and fast, friendly service. The role blends hands-on leadership with team development and a positive shop culture.