Shift Supervisor: Customer Experience & Team Coach

Harri; Bradwell; On-site; GBP 18,000 - 24,000; Full time

Job summary

Starbucks is seeking a shift supervisor to support the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks, and help create the Starbucks Experience for customers, while modeling our guiding principles.

This role emphasizes customer service excellence, team leadership, and adherence to cash handling and safety policies. You will foster a positive learning environment and ensure punctuality and reliable attendance.

Qualifications

• Customer service experience in retail or restaurant environments is expected.
• Ability to lead and coach a shift team under supervision.
• Knowledge of the retail environment and customer service standards.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks to partners to maintain the Starbucks Experience for customers.
• Model Starbucks guiding principles and maintain a positive team environment.
• Deliver legendary customer service and respond to customer needs.
• Communicate partner and customer needs to the store manager.
• Maintain regular attendance and punctuality.

Skills

Direct others

Oral communication

Interpersonal skills

Retail knowledge

Learn quickly

Team player

Relationship building

Job description

Starbucks is seeking a shift supervisor to support the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks, and help create the Starbucks Experience for customers, while modeling our guiding principles.

This role emphasizes customer service excellence, team leadership, and adherence to cash handling and safety policies. You will foster a positive learning environment and ensure punctuality and reliable attendance.