Shift Supervisor — Lead Coffee Team & Service Excellence

Euro Garages; Norwich; On-site; GBP 12,398 - 16,531; Full time

Benefits offered by this job

30% EG Starbucks Discount

Employee Assistance Program

Quarterly Bonus Incentive

Compassionate Leave

Free Beverage on Shift

Learning & Development

Recognition Rewards

Job summary

Starbucks is seeking a Shift Supervisor to lead daily store operations, ensure product freshness, and deliver outstanding service. You will work closely with the Store Manager, oversee shifts in their absence, and motivate the team to achieve targets while upholding brand standards.

The role requires prior supervisory experience in hospitality or retail, a customer-focused mindset, and the ability to train and mentor staff in a fast-paced environment.

Qualifications

• Supervisory or team-lead experience preferred.
• Experience in hospitality or retail.
• Ability to lead a team and maintain service standards.

Responsibilities

• Supervise, delegate tasks and motivate colleagues to complete duties on time.
• Assist with training and development of staff.
• Promote a welcoming team environment with excellent customer service and upselling.
• Assist Store Manager with stock control, ordering, banking, and administration.

Skills

Leadership

Customer service

Team motivation

Training & development

Job description

Starbucks is seeking a Shift Supervisor to lead daily store operations, ensure product freshness, and deliver outstanding service. You will work closely with the Store Manager, oversee shifts in their absence, and motivate the team to achieve targets while upholding brand standards.

The role requires prior supervisory experience in hospitality or retail, a customer-focused mindset, and the ability to train and mentor staff in a fast-paced environment.