Shift Supervisor: Elevate Customer Experience

Harri; Crossgate; On-site; GBP 19,000 - 23,000; Full time

Job summary

Starbucks is seeking a customer-focused shift supervisor to assist the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks and ensure the Starbucks Experience for customers is consistently delivered.

The role emphasizes leadership, coaching and maintaining standards while remaining calm during busy periods. You will model Starbucks guiding principles and contribute to a positive team environment.

Qualifications

• Customer service experience in a retail or restaurant environment
• Ability to lead and coach shift team
• Cash handling and store operation awareness

Responsibilities

• Acts with integrity, promotes the culture, values and mission of Starbucks.
• Maintains calm demeanor during high volume periods to keep store operating to standard.
• Delivers customer service and ensures the Starbucks Experience for customers.
• Organises opening and closing duties as assigned.
• Follows cash handling and safety procedures to protect partners and customers.
• Provides coaching to partners to improve performance and maintain operations.

Skills

Direct team leadership

Quick learner

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks is seeking a customer-focused shift supervisor to assist the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks and ensure the Starbucks Experience for customers is consistently delivered.

The role emphasizes leadership, coaching and maintaining standards while remaining calm during busy periods. You will model Starbucks guiding principles and contribute to a positive team environment.