Shift Supervisor — Customer-Centric Café Leader

Harri; Willingham by Stow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Employee discounts

Tips

Career development

Job summary

Starbucks in Willingham by Stow area is seeking a Shift Supervisor to support store operations and partner with the Store Manager to maintain a welcoming, customer-focused environment.

The role leads baristas on shift, ensures high-quality beverage and food preparation, handles cash and till procedures, and upholds Starbucks' standards while fostering teamwork and a positive workplace culture for all partners.

Qualifications

• Previous retail, customer service, or food service experience.
• Strong leadership skills.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and stay calm in fast-paced environments.
• Basic math and cash-handling skills.
• Flexible availability (mornings, evenings, weekends, holidays).

Responsibilities

• Deliver exceptional customer service by engaging customers and resolving concerns.
• Maintain a clean, inviting café environment.
• Model Starbucks' mission and values to create a welcoming atmosphere.
• Open and/or close the store following Starbucks' standards.
• Lead and support partners during shifts, ensuring tasks are completed efficiently.
• Manage cash handling processes, including till counts and deposits.
• Ensure beverage and food quality by adhering to recipes and standards.
• Maintain inventory levels by restocking products and assisting with ordering.
• Provide real-time coaching and feedback to baristas.
• Foster a positive team culture built on respect, collaboration, and communication.
• Lead shift briefings communicating daily goals, priorities, promotions, and updates.
• Uphold safety and sanitation guidelines and company procedures.
• Address incidents or concerns as they arise.

Skills

Leadership

Customer service

Communication

Problem solving

Cash handling

Multi-tasking

Flexibility

Job description

Starbucks in Willingham by Stow area is seeking a Shift Supervisor to support store operations and partner with the Store Manager to maintain a welcoming, customer-focused environment.

The role leads baristas on shift, ensures high-quality beverage and food preparation, handles cash and till procedures, and upholds Starbucks' standards while fostering teamwork and a positive workplace culture for all partners.