Shift Leader – Customer Experience & Team Growth

Starbucks Hadleigh- Ipswich Road DT; Nacton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Starbucks Hadleigh- Ipswich Road DT is seeking a candidate to assist the store manager in executing store operations during scheduled shifts and to deploy partners to ensure a high-quality Starbucks Experience for customers.

The role emphasizes modeling Starbucks guiding principles, delivering legendary service, and maintaining a positive team environment. Strong customer service and teamwork skills are essential.

Qualifications

• 1 year of customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong communication and interpersonal skills.

Responsibilities

• Assist the store manager with store operations during scheduled shifts.
• Deploy partners and delegate tasks to maintain the Starbucks Experience for customers.
• Provide coaching and feedback to partners to improve performance.
• Deliver legendary customer service and ensure the customer comes first.
• Maintain regular attendance and punctuality and follow cash handling procedures.

Skills

Direct others

Quick learning

Effective communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Hadleigh- Ipswich Road DT is seeking a candidate to assist the store manager in executing store operations during scheduled shifts and to deploy partners to ensure a high-quality Starbucks Experience for customers.

The role emphasizes modeling Starbucks guiding principles, delivering legendary service, and maintaining a positive team environment. Strong customer service and teamwork skills are essential.