Cafe Shift Lead — Customer Experience & Team Coaching

Starbucks Elsham A18/M180 Barnetby; Elsham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Career growth

Pay & tips

Coffee perks

Partner discounts

Benefits eligibility

Job summary

Starbucks is seeking a Shift Supervisor to support daily store operations and lead baristas under the Store Manager and Assistant Manager. You will help deliver outstanding customer service, uphold Starbucks standards, and maintain a welcoming store atmosphere during shifts.

This role requires strong leadership, effective communication, and the ability to manage cash handling while ensuring food and beverage quality. Join a team-focused, customer-first environment with opportunities for growth.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.

Skills

Retail experience

Leadership

Communication

Multi-tasking

Cash handling

Flexibility

Job description

Starbucks is seeking a Shift Supervisor to support daily store operations and lead baristas under the Store Manager and Assistant Manager. You will help deliver outstanding customer service, uphold Starbucks standards, and maintain a welcoming store atmosphere during shifts.

This role requires strong leadership, effective communication, and the ability to manage cash handling while ensuring food and beverage quality. Join a team-focused, customer-first environment with opportunities for growth.