Shift Supervisor

Cobra Coffee; Paignton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading coffee franchise in Paignton seeks a Shift Supervisor to lead a team of baristas and enhance customer experience. Ideal candidates have supervisory experience in retail or hospitality and are dedicated to customer service excellence. The role offers competitive perks including holidays, discounts, and career progression opportunities.

Benefits

28 days holiday including Bank Holidays

Unlimited brewed coffee & English breakfast tea on shift

30% discount on bottled beverages and food

Life insurance

Comprehensive training

Career progression opportunities

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience leading operational activities in retail or hospitality.
• Problem-solving skills in a fast-paced environment.

Responsibilities

• Lead and motivate the store team during shifts.
• Ensure customer satisfaction by optimizing their experience.
• Organize opening and closing duties, following operational policies.

Skills

Coaching and supervisory experience

Customer service excellence

Operational leadership

Job description

Overview

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity to join our team as a shift supervisor. You'll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Collaborating with the Store Manager, you will lead great shifts, support partners, and inspire best moments and the Starbucks Experience for our partners and customers.

Responsibilities

• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience.
• Identifying teachable moments to share best practices with the team.
• Executing store operations during scheduled shifts, including organising opening and closing duties.
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Following health, safety, and sanitation guidelines for all products.
• Given the nature of our stores, working hours could include early mornings, evenings, and weekends.

Qualifications

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

You'll need previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.

About the company

You'll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We're a company that cares about how we do business, and it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What we offer

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What to expect

What to expect