Shift Operations Lead - Large Item Fulfillment

Amazon; Stoke-on-Trent; On-site; GBP 30,000 - 42,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor to oversee daily shift activities at one of our UK sites.

You’ll be the first point of contact for team members, ensure adherence to processes, and support managers with plans to keep operations running smoothly. Based in our UK fulfilment network, you’ll use data to monitor performance, train staff, and drive safety, quality and productivity improvements across shifts.

Qualifications

• Speak, write, and read fluently in English.
• High school or equivalent.
• Work a flexible schedule including weekends, nights, and holidays.
• Able to lift up to 49 pounds, stand for long shifts, and perform physical tasks.
• Work 40 hours/week with overtime as required.
• Experience with MS Office (Word, Excel, Outlook).
• Experience with data analytics or commercial tasks.

Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Managers with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

Skills

English fluency

Data analytics

MS Office

Education

High school or equivalent

Job description

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor to oversee daily shift activities at one of our UK sites.

You’ll be the first point of contact for team members, ensure adherence to processes, and support managers with plans to keep operations running smoothly. Based in our UK fulfilment network, you’ll use data to monitor performance, train staff, and drive safety, quality and productivity improvements across shifts.