Operations Lead: Quick Commerce & Shift Excellence

Amazon; Romford; On-site; GBP 26,000 - 34,000; Part time

Job summary

Amazon UK Services Ltd. in Romford is seeking an Operations Lead/Supervisor to oversee shift performance and coach team members on standard processes. This hands-on role requires you to monitor workflows, train staff, and work with the Shift/Area Manager on improvement projects.

You will use data-driven insights to enhance safety, quality, and productivity while coordinating with other departments to address issues and support KPI delivery across peak times.

Qualifications

• Speak, write, and read fluently in English.
• Experience with data analytics and using metrics to identify problems.
• Experience with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Responsibilities

• Measure and monitor workflows and on-site performance across shifts.
• Train and supervise employees to deliver great service and follow processes.
• Support and collaborate with the Shift/Area Manager on process improvements and safety initiatives.
• Coordinate with other departments to address issues and support KPIs.
• Use data analysis to identify ways to improve safety, quality and productivity.

Skills

English fluency

Data analytics

Tools

MS Office

Job description

Amazon UK Services Ltd. in Romford is seeking an Operations Lead/Supervisor to oversee shift performance and coach team members on standard processes. This hands-on role requires you to monitor workflows, train staff, and work with the Shift/Area Manager on improvement projects.

You will use data-driven insights to enhance safety, quality, and productivity while coordinating with other departments to address issues and support KPI delivery across peak times.