Operations Lead: Shift Performance & Team Coach

Amazon Inc.; Tees Valley; On-site; GBP 32,000 - 52,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor to be the first point of contact for shift teams, promoting adherence to processes and safety rules. You will work hands-on on-site to help ensure smooth daily operations across multiple areas, guided by the Shift/Area Manager.

The role involves training staff, monitoring performance, and driving improvements using data insight to boost safety, quality, and productivity in a fast-paced logistics environment.

Qualifications

• Experience using MS Office in a professional setting.
• Strong data analytics skills to identify problems from metrics.
• Advanced English communication skills (written and verbal).

Responsibilities

• Measure and monitor workflows and on-site performance across shifts.
• Train and supervise employees to deliver high-quality service.
• Support the Shift/Area Manager with process improvements and safety initiatives.
• Collaborate with other departments to resolve recurring issues and improve KPIs.
• Analyze data to optimize safety, quality, and productivity.

Skills

MS Office

Data analytics

CEFR English (C1)

Tools

Excel

Word

Outlook

Job description

Amazon UK Services Ltd. is seeking an Operations Lead/Supervisor to be the first point of contact for shift teams, promoting adherence to processes and safety rules. You will work hands-on on-site to help ensure smooth daily operations across multiple areas, guided by the Shift/Area Manager.

The role involves training staff, monitoring performance, and driving improvements using data insight to boost safety, quality, and productivity in a fast-paced logistics environment.