Shift Manager Restaurants

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Shift Manager Restaurants

Department: Restaurants & QSR

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Agata Kozyra

Description

Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure they deliver a great experience and drive key targets such as add-on sales or promotions.

This is an operational guest-facing role; therefore, all non-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role covers a 5-day working week over 7 days, so flexibility is very important.

As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Key Responsibilities

1. We are looking for an experienced leader from within an F&B environment that can support the team to deliver fantastic service.
2. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
3. You should have previous experience in leading within a busy restaurant, bar, or retail environment where a balance of speed and quality is important. This role will include mornings, afternoons, evenings, and weekends.
4. You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
5. The ability to lead, motivate, and engage your team, even during periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
6. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.