Shift Manager: Lead Team & Customer Experience

Greggs Plc; Birdholme; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Staff discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing (10% of profits)

Health and wellbeing app (Remote GP & 

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app and helpline

Long service awards

Discounts on everyday shopping

Job summary

Greggs Plc is seeking a Shift Manager to lead a shop floor team and ensure an outstanding customer experience across in-store, delivery, Click + Collect and drive-thru channels. You will supervise the team during shifts, motivate colleagues, manage stock and maintain high standards of appearance and cleanliness.

Your leadership will enable efficient service and a welcoming environment for all customers. The role emphasizes customer focus, team supervision and hands-on involvement in product

Qualifications

• Experience in a supervisory role in a customer-focused environment.
• Ability to lead a team and deliver excellent customer service.
• Comfort with food preparation and managing in-store ovens and displays.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare our much-loved products, including making sandwiches and managing the ovens.
• Ensure displays are fully stocked with plenty of choice for customers.
• Keep the shop clean, tidy and presentable.

Skills

Team leadership

Customer service

In-store operations

Food preparation

Job description

Greggs Plc is seeking a Shift Manager to lead a shop floor team and ensure an outstanding customer experience across in-store, delivery, Click + Collect and drive-thru channels. You will supervise the team during shifts, motivate colleagues, manage stock and maintain high standards of appearance and cleanliness.

Your leadership will enable efficient service and a welcoming environment for all customers. The role emphasizes customer focus, team supervision and hands-on involvement in product