Shift Manager – Lead Retail Team, Customer Focused

Greggs; Corby; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Wellbeing app

Holiday progression

Share plans

Pension scheme

Employee assistance

Long service awards

Savings & discounts

Job summary

Greggs is seeking a Shift Manager to lead store operations and deliver excellent customer service. You will step in when the store manager is away, motivate the team, and ensure staff have what they need to perform brilliantly.

You will oversee shifts, serve customers quickly and warmly, prepare products, and keep displays stocked and shop looking pristine. Join a culture focused on customer-first experiences and food service excellence.

Qualifications

• Proven supervisory experience in a customer-focused environment.
• Reliability and natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver outstanding results and maintain shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches and managing ovens.
• Ensure displays are fully stocked with a wide range of choices.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team motivation

Shift supervision

Job description

Greggs is seeking a Shift Manager to lead store operations and deliver excellent customer service. You will step in when the store manager is away, motivate the team, and ensure staff have what they need to perform brilliantly.

You will oversee shifts, serve customers quickly and warmly, prepare products, and keep displays stocked and shop looking pristine. Join a culture focused on customer-first experiences and food service excellence.