Shift Manager: Lead a High-Energy Team & Guest Experience

Alder Forest; Worsley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Secret Shopper bonus

Long service rewards

Paid breaks

Free meals on shift

Life assurance

Job summary

Five Guys in the United Kingdom is looking for a proactive Shift Manager to lead our front-line team on a busy dining floor. You will drive guest satisfaction, coach crew, and ensure operations run smoothly across service periods.

With a focus on food hygiene, safety, and delivering a fun, energetic environment, you will motivate staff and uphold Five Guys standards. This is a full-time on-site role requiring flexibility for shifts.

Qualifications

• At least 1 year of management experience in a high-volume hospitality or QSR environment.
• Obsessed with guest experience and able to prove it with results.
• Knowledge of running profitable shifts, managing crew breaks, minimising waste, and deploying staff efficiently during rush.
• Natural motivator who leads by example and engages the team.
• Knowledge of Food Hygiene and Health & Safety standards.
• Available to work a variety of shifts, including evenings and weekends.

Responsibilities

• Lead from the front on the shop floor, managing staff on the line and dining area.
• Support the General Manager in delivering a perfect burgers and fries experience.
• Create a positive working environment aligned with company values.
• Ensure every customer is delighted and resolve complaints openly.
• Keep shifts running smoothly and uphold Five Guys standards and values.

Skills

Management experience

Leadership

Customer service

Team motivation

Job description

Five Guys in the United Kingdom is looking for a proactive Shift Manager to lead our front-line team on a busy dining floor. You will drive guest satisfaction, coach crew, and ensure operations run smoothly across service periods.

With a focus on food hygiene, safety, and delivering a fun, energetic environment, you will motivate staff and uphold Five Guys standards. This is a full-time on-site role requiring flexibility for shifts.