Shift Leader — High-Energy Burger Ops

Five Guys; Oxford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus up to 10%

Secret Shopper bonus £2,000

Long service rewards

Free meals on shift

Life assurance

Stream wellbeing app

Employee discount program

Wellbeing support

Job summary

Five Guys in the United Kingdom is seeking a Shift Manager to lead on the shop floor, support the General Manager, and ensure every shift runs to Five Guys standards. You’ll coach the team, maintain high energy, and deliver an outstanding guest experience.

You’ll demonstrate leadership, manage a busy service, and uphold Food Hygiene and Health & Safety standards while driving customer satisfaction and a positive work environment.

Qualifications

• At least 1 year of management experience in a high-volume hospitality or QSR environment.
• Track record of driving customer satisfaction scores and positive reviews.
• Understand basics of running a profitable shift, minimizing waste and staffing effectively.
• Natural motivator who leads by example and drives the team.
• Knowledge of Food Hygiene and Health & Safety standards.
• Flexible to work varied shifts, including evenings, weekends and holidays.

Responsibilities

• Lead from the front, working on the line and dining area.
• Support the General Manager in delivering perfect burgers and fries with an above-and-beyond experience.
• Create an engaging working environment aligned with company values.
• Ensure every customer is delighted and handle complaints openly and promptly.
• Keep shifts running smoothly and uphold standards across the team.

Skills

Management experience

Customer satisfaction

Financial responsibility

Leadership

Operational excellence

Flexibility

Job description

Five Guys in the United Kingdom is seeking a Shift Manager to lead on the shop floor, support the General Manager, and ensure every shift runs to Five Guys standards. You’ll coach the team, maintain high energy, and deliver an outstanding guest experience.

You’ll demonstrate leadership, manage a busy service, and uphold Food Hygiene and Health & Safety standards while driving customer satisfaction and a positive work environment.