Shift Manager - Lead a High-Energy Team & Delight Guests

Five Guys; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 10%

Secret Shopper bonus up to £2,000

Long service rewards

28 days holiday

Paid breaks

Free meals on shift

Life assurance

Stream wellbeing app

Job summary

Five Guys in Cheltenham is seeking a hands-on Shift Manager to lead a fast-paced crew on the shop floor and dining area. You’ll support the General Manager, coach team members, and ensure burgers, fries and customer service meet Five Guys standards.

You’ll foster an enthusiastic, energetic environment, manage shift operations, handle customer concerns with openness, and uphold food safety and cleanliness. Prior hospitality leadership and a passion for guest experience are essential.

Qualifications

• Minimum 1 year of management experience in high-volume hospitality.
• Ability to lead on the floor, coach staff, and maintain standards.
• Strong customer service and complaint handling.
• Knowledge of food safety and health & safety standards.
• Flexible to work various shifts including evenings and weekends.

Responsibilities

• Lead from the front on the line and dining area.
• Support General Manager to deliver perfect burgers and fries.
• Create a positive, energetic shift environment.
• Ensure smooth shift operations and uphold Five Guys values.
• Handle customer complaints promptly and honestly.

Skills

Leadership

Customer service

People management

Hospitality

Food safety

Tools

POS systems

Job description

Five Guys in Cheltenham is seeking a hands-on Shift Manager to lead a fast-paced crew on the shop floor and dining area. You’ll support the General Manager, coach team members, and ensure burgers, fries and customer service meet Five Guys standards.

You’ll foster an enthusiastic, energetic environment, manage shift operations, handle customer concerns with openness, and uphold food safety and cleanliness. Prior hospitality leadership and a passion for guest experience are essential.