Shift Manager — Lead a High-Energy QSR Team (Bonuses)

Five Guys; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

An achievable bonus scheme worth up to

An additional Secret Shopper bonus

Long service Love2Shop voucher reward

28 Days paid holiday

Paid breaks

Free burgers, fries and shakes whileon

Life assurance

Stream access

Days out and social events

Team competitions – Fry Cup and Olymp}

Job summary

Five Guys in Birmingham is seeking a Shift Manager to support the General and Assistant Managers and ensure every shift runs to Five Guys standards. You’ll lead on the line and in the dining area, coaching the team and delivering a consistently high standard of guest service.

You’ll create a positive work environment, handle complaints openly and keep energy high during busy periods, evenings and weekends, always living the Five Guys values of Competition, Enthusiastic, Family, Get It Done and

Qualifications

• Minimum 1 year of management experience in high-volume hospitality.
• Proven track record in delivering customer satisfaction and positive reviews.
• Solid understanding of food hygiene and health & safety standards.
• Ability to lead hands-on, motivate the crew during busy shifts.
• Flexible availability for evenings, weekends, and holidays.

Responsibilities

• Lead from the front, working on the line and dining area.
• Support the General Manager to deliver perfect burgers and fries and provide above-and-beyond guest experience.
• Create an awesome working environment aligned with Five Guys Values.
• Ensure every customer is delighted with their order and experience; address complaints openly.
• Ensure shifts run smoothly and reflect company values.

Skills

Management experience

Customer satisfaction focus

Financial awareness

Leadership by example

Flexibility

Job description

Five Guys in Birmingham is seeking a Shift Manager to support the General and Assistant Managers and ensure every shift runs to Five Guys standards. You’ll lead on the line and in the dining area, coaching the team and delivering a consistently high standard of guest service.

You’ll create a positive work environment, handle complaints openly and keep energy high during busy periods, evenings and weekends, always living the Five Guys values of Competition, Enthusiastic, Family, Get It Done and