Shift Manager — Lead High-Energy Service & Growth

Five Guys; Hemel Hempstead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10%

Secret Shopper £2,000 bonus

28 days pay holiday

Free burgers on shift

Life assurance

Wellbeing app

Job summary

Five Guys is seeking a Shift Manager to lead daily operations in a fast‑paced restaurant. You will coach the team, manage shifts, and ensure the Five Guys standards are met while delivering a memorable guest experience.

The role emphasizes leadership, motivation, and hands‑on supervision during busy periods. You will support the General Manager to maintain quality, handle guest feedback promptly, and foster a positive working environment aligned with our values.

Qualifications

• At least 1 year of management experience in a high‑volume hospitality or QSR environment.
• Proven ability to lead a team and manage shifts.
• Strong focus on guest satisfaction and problem solving.

Responsibilities

• Lead from the front, hands‑on on the line and dining area.
• Support the General Manager to deliver perfect burgers and fries and a top‑notch customer experience.

Skills

Leadership

Coaching

Guest experience

Financial acumen

Team motivation

People management

Job description

Five Guys is seeking a Shift Manager to lead daily operations in a fast‑paced restaurant. You will coach the team, manage shifts, and ensure the Five Guys standards are met while delivering a memorable guest experience.

The role emphasizes leadership, motivation, and hands‑on supervision during busy periods. You will support the General Manager to maintain quality, handle guest feedback promptly, and foster a positive working environment aligned with our values.