Shift Manager - Lead High-Energy Team, Bonus & Free Meals

Five Guys; Lincoln; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop voucher £500–£1

28 days paid holiday

Paid breaks

Free burgers, fries and shakes on-shif

Life assurance

Stream wellbeing app access

Days out and social events

Team Fry Cup & Olympics

Employee discounts program

Wellbeing support and EAP

Development opportunities

Job summary

Five Guys in Lincoln is seeking a Shift Manager to support the General and Assistant Managers in delivering the Five Guys standard for burgers and fries. You’ll lead from the front, coach the team on the dining floor, and ensure every shift runs smoothly while delivering an above-and-beyond customer experience.

You’ll bring 1+ year of management experience in a high-volume hospitality setting, a passion for guest satisfaction, and strong knowledge of food safety.

Qualifications

• Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
• Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
• Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
• Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
• Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays

Responsibilities

• Our people - Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a “above & beyond” experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

Skills

Management experience

Customer service

Leadership

Problem solving

Food safety

Job description

Five Guys in Lincoln is seeking a Shift Manager to support the General and Assistant Managers in delivering the Five Guys standard for burgers and fries. You’ll lead from the front, coach the team on the dining floor, and ensure every shift runs smoothly while delivering an above-and-beyond customer experience.

You’ll bring 1+ year of management experience in a high-volume hospitality setting, a passion for guest satisfaction, and strong knowledge of food safety.