Shift Manager - Lead a Busy QSR Crew | Bonuses & Perks

Yorkshire; Sheffield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus up to 10%

Secret Shopper bonus up to £2,000

Long service rewards £500/£1,000

28 days paid holiday

Free burgers, fries and shakes onshift

Life assurance

Wellbeing app Stream access

Pension scheme

Job summary

Five Guys is seeking a Shift Manager to lead operations on the shop floor, coaching the crew and ensuring standards of food quality and guest service are consistently met. You will support the General Manager in delivering fast, friendly service and building a positive, energetic team environment.

The role requires hands-on leadership in a busy restaurant, with a focus on customer satisfaction, food safety, and efficient shift execution. A strong work ethic and flexible hours are expected.

Qualifications

• Experience: at least 1 year of management experience in a high-volume hospitality or QSR environment.

Responsibilities

• Lead from the front, hands-on on the line and dining area.
• Support the General Manager in delivering perfect burgers and fries and an above-and-beyond guest experience.
• Create an engaging working environment where the team enjoy coming to work and uphold Five Guys values.
• Resolve customer complaints promptly and honestly to ensure satisfaction.
• Ensure shifts run smoothly and align with company standards and values.

Skills

Leadership

Customer experience

Food safety

Job description

Five Guys is seeking a Shift Manager to lead operations on the shop floor, coaching the crew and ensuring standards of food quality and guest service are consistently met. You will support the General Manager in delivering fast, friendly service and building a positive, energetic team environment.

The role requires hands-on leadership in a busy restaurant, with a focus on customer satisfaction, food safety, and efficient shift execution. A strong work ethic and flexible hours are expected.