Shift Leader: Elevate Guest Experience in Busy QSR

Five Guys; Sefton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers

28 Days paid holiday

Paid breaks

Free burgers, fries and shakes on peak

Life assurance

Stream wellbeing app access

Development opportunities

Enhanced Maternity & Paternity Leave

Pension scheme

Team events

Job summary

Five Guys is seeking a proactive Shift Manager to support General and Assistant Managers in running high-volume restaurants to Five Guys standards. You will lead a team, coach staff, and ensure every guest leaves delighted with their order and overall experience.

Ideal candidates have at least 1 year of management experience in hospitality or QSR, a passion for customer satisfaction, and the ability to manage breaks, food waste, and service during peak hours.

Qualifications

• Ideally, at least 1 year of management experience in a high-volume hospitality or QSR environment.
• You are obsessed with the guest experience and can demonstrate strong customer satisfaction.
• Proven ability to drive customer satisfaction scores, engagement, and positive reviews.

Responsibilities

• Support the General and Assistant Managers to ensure shifts run to Five Guys standards.
• Lead and coach the crew to deliver fast, friendly service and a great customer experience.
• Deal with complaints promptly in an open and honest way and uphold food hygiene and safety standards.
• Ensure shifts run smoothly, manage breaks, minimise waste, and deploy staff effectively during rush periods.

Skills

Leadership

Customer focus

Coaching

Communication

Job description

Five Guys is seeking a proactive Shift Manager to support General and Assistant Managers in running high-volume restaurants to Five Guys standards. You will lead a team, coach staff, and ensure every guest leaves delighted with their order and overall experience.

Ideal candidates have at least 1 year of management experience in hospitality or QSR, a passion for customer satisfaction, and the ability to manage breaks, food waste, and service during peak hours.