Shift Manager: Lead a High-Volume Team & Delight Guests

Five Guys; Grantham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers - 5y £

28 Days paid holiday

Paid breaks

Free burgers, fries and shakes onShift

Life assurance

Stream wellbeing app access

Pension scheme

Days out and social events

Fry Cup and Olympics team competitions

Five Guys Perks employee discount

Wellbeing support and EAP

Development opportunities to grow a I/

Job summary

Five Guys is looking for a Shift Manager in Grantham to support the General and Assistant Managers, ensuring each shift meets Five Guys standards and delivers an outstanding customer experience. You’ll lead by example, coach the team, and uphold food hygiene and safety while keeping energy high during busy periods.

You will be responsible for managing shifts, dealing with customer feedback promptly, and maintaining profitability through effective crew management and waste reduction.

Qualifications

• 1 year of management experience in a high-volume hospitality or QSR setting.
• Obsessed with guest experience and able to drive satisfaction scores and positive reviews.
• Strong understanding of running a profitable shift, managing breaks, and minimizing waste.
• Lead by example and motivate crew during busy service.
• Good knowledge of Food Hygiene and Health & Safety standards.

Responsibilities

• Support the General and Assistant Managers to ensure each shift runs to Five Guys standards.
• Demonstrate leadership, coaching, and direction to the team during shifts.
• Deal with customer complaints promptly and honestly.
• Ensure shifts run smoothly and live by Five Guys values on shift.
• Lead the crew to deliver high energy during busy services.

Skills

Leadership

Team motivation

Customer service

Communication

Problem solving

Job description

Five Guys is looking for a Shift Manager in Grantham to support the General and Assistant Managers, ensuring each shift meets Five Guys standards and delivers an outstanding customer experience. You’ll lead by example, coach the team, and uphold food hygiene and safety while keeping energy high during busy periods.

You will be responsible for managing shifts, dealing with customer feedback promptly, and maintaining profitability through effective crew management and waste reduction.