Shift Leader: Own the Line & Guest Experience

Five Guys; Swan Village; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

28 days paid holiday

Paid breaks

Free burgers, fries and shakes on-shiſt

Life assurance

Stream wellbeing app access

Job summary

Five Guys in the United Kingdom is seeking a dedicated Shift Manager to support the General and Assistant Managers in running busy shifts to Five Guys standards. You’ll lead the team on the line and dining area, coaching others and delivering a great customer experience.

You’ll ensure food hygiene and safety, handle evenings and weekend shifts, and enjoy rewards including bonuses, paid breaks, holidays and wellbeing support as you grow your career with a family-owned brand.

Qualifications

• 1+ year of management experience in a high-volume hospitality or QSR environment.
• Track record of driving guest satisfaction scores and positive reviews.
• Understanding of shift profitability and crew management during rushes.
• Natural, hands-on leader who motivates the team by example.
• Knowledge of Food Hygiene and Health & Safety standards.
• Willingness to work varied shifts including evenings and weekends.

Responsibilities

• Lead from the front on the line and dining area.
• Support the General Manager in delivering consistent burgers and fries and a great customer experience.
• Create an engaging working environment aligned with Five Guys values.
• Ensure every customer is delighted and handle complaints promptly.
• Ensure shifts run smoothly while upholding company standards and values.

Skills

Management experience

Guest experience

Financial responsibility

Leadership

Food hygiene knowledge

Flexible shifts

Job description

Five Guys in the United Kingdom is seeking a dedicated Shift Manager to support the General and Assistant Managers in running busy shifts to Five Guys standards. You’ll lead the team on the line and dining area, coaching others and delivering a great customer experience.

You’ll ensure food hygiene and safety, handle evenings and weekend shifts, and enjoy rewards including bonuses, paid breaks, holidays and wellbeing support as you grow your career with a family-owned brand.