Shift Manager: Lead a High-Energy Burger Team

Five Guys; Worcester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading burger restaurant in Worcester is seeking a Shift Manager to ensure exceptional service and team leadership. You will support the General Manager in operational excellence while promoting a fun and engaging work environment. Responsibilities include maintaining quality control, engaging with customers to guarantee satisfaction, and dealing with complaints effectively. The ideal candidate will embody enthusiasm for food quality and possess strong leadership skills. This role offers competitive rewards and a clear path for career advancement.

Benefits

Achievable bonus scheme

Paid breaks

Employee discounts

Development opportunities

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Experience in a leadership role within a restaurant or service industry.
• Strong customer focus and ability to handle complaints effectively.
• Enthusiastic about food quality and team engagement.

Responsibilities

• Support the General Manager in delivering perfect service.
• Ensure a positive work environment and team motivation.
• Handle customer complaints with honesty and speed.

Skills

Leadership

Customer service

Team management

Job description

A leading burger restaurant in Worcester is seeking a Shift Manager to ensure exceptional service and team leadership. You will support the General Manager in operational excellence while promoting a fun and engaging work environment. Responsibilities include maintaining quality control, engaging with customers to guarantee satisfaction, and dealing with complaints effectively. The ideal candidate will embody enthusiasm for food quality and possess strong leadership skills. This role offers competitive rewards and a clear path for career advancement.