Shift Manager - Lead a Fast, Customer-First Team

Greggs; Banbury; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit share 10%

Health & wellbeing app

Growing holiday entitlement

Colleague share plans

Pension with 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs is seeking a Shift Manager in Banbury to lead day-to-day shop operations and drive exceptional customer service across in-store, delivery, Click+Collect, and drive-thru channels.

In this role you’ll oversee the shop when the Manager isn’t around, motivate the team, and ensure staff have what they need to excel. Typical shifts include preparing sandwiches, managing ovens, and keeping displays stocked and neat.

Qualifications

• Supervisory experience in a customer-focused environment.
• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.
• Willingness to work flexible shift patterns.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare our products, including making sandwiches and managing the ovens.
• Ensure displays are fully stocked with plenty of choice for customers.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer Service

Team Motivation

Staff Supervision

Job description

Greggs is seeking a Shift Manager in Banbury to lead day-to-day shop operations and drive exceptional customer service across in-store, delivery, Click+Collect, and drive-thru channels.

In this role you’ll oversee the shop when the Manager isn’t around, motivate the team, and ensure staff have what they need to excel. Typical shifts include preparing sandwiches, managing ovens, and keeping displays stocked and neat.