Shift Manager - Lead a Fast, Customer-First Team

Greggs plc; Gillingham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay (weekly)

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing (10%)

Health and Wellbeing app

Holiday entitlement grows with tenure

Pension scheme (up to 7% match)

Job summary

Greggs plc is seeking a Shift Manager to lead a shop team across in-store, delivery, Click + Collect and drive-thru channels. You’ll be responsible for the shop when the Manager isn’t around, motivating the team and ensuring excellent customer experiences.

You’ll handle busy shifts, supervise colleagues, and ensure products are prepared, displays well-stocked, and the shop remains clean and welcoming. Prior supervisory experience in a customer-focused setting is ideal.

Qualifications

• Experience in supervising a team in a customer-focused environment.
• Proven ability to lead by example and motivate staff.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Inspire the team to deliver outstanding results and maintain shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and oven management.
• Keep displays fully stocked with a wide range of options.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is seeking a Shift Manager to lead a shop team across in-store, delivery, Click + Collect and drive-thru channels. You’ll be responsible for the shop when the Manager isn’t around, motivating the team and ensuring excellent customer experiences.

You’ll handle busy shifts, supervise colleagues, and ensure products are prepared, displays well-stocked, and the shop remains clean and welcoming. Prior supervisory experience in a customer-focused setting is ideal.