Shift Leader - Pub Team & Guest Experience

Flaming Grill - BRA_103; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Wagestream access

Employee assistance programme

Refer a friend bonus

Job summary

Flaming Grill in the United Kingdom is seeking a Team Leader to guide the shift, ensure high standards and keep customers happy. You’ll lead by example, deputise for management, organise the team, and maintain safety and cleanliness on shift.

We value strong service, attention to detail, and a positive can-do attitude. You’ll work in a lively pub environment with a focus on welcoming guests and delivering a memorable experience.

Qualifications

• A strong leader who can manage a busy shift and maintain high service standards.
• Excellent customer service skills and ability to create a warm welcome for guests.
• Ability to think on feet and adapt to changing situations on shift.
• Sufficient spoken and written English to perform role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Attention to detail

English communication

Job description

Flaming Grill in the United Kingdom is seeking a Team Leader to guide the shift, ensure high standards and keep customers happy. You’ll lead by example, deputise for management, organise the team, and maintain safety and cleanliness on shift.

We value strong service, attention to detail, and a positive can-do attitude. You’ll work in a lively pub environment with a focus on welcoming guests and delivering a memorable experience.