Shift Leader — Lead a Friendly Team with Flexible Hours

Tesco UK; Hastings; On-site; GBP 22,000 - 25,000; Full time

Job summary

Tesco UK in the United Kingdom is seeking a Shift Lead to help run store operations, lead the team, and deliver a great in-store customer experience.

You’ll schedule shifts within availability windows, support 16+ hours per week, and step in when the Manager is away, while coaching colleagues and maintaining inclusive, high‑service standards.

The role emphasizes teamwork across departments, strong communication, and adapting to change to serve customers, communities, and the planet.

Qualifications

• Leading the team to deliver a great experience for customers in-store.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go‑to person for day‑to‑day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role‑modeling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

People skills

Leadership

Job description

Tesco UK in the United Kingdom is seeking a Shift Lead to help run store operations, lead the team, and deliver a great in-store customer experience.

You’ll schedule shifts within availability windows, support 16+ hours per week, and step in when the Manager is away, while coaching colleagues and maintaining inclusive, high‑service standards.

The role emphasizes teamwork across departments, strong communication, and adapting to change to serve customers, communities, and the planet.