Shift Leader: Flexible Hours, Customer-Centric Team Lead

Tesco PLC; Woodstone Village; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague discount

Wellbeing services

Life cover

Pension with employer contributions

Discounts & shares

Uniform provided

Job summary

Tesco PLC in the United Kingdom is seeking a Shift Lead to help run store operations and deliver a memorable customer experience. You will lead the team, manage in-store activities across departments, and be a strong role model in delivering service excellence.

You will coach colleagues, communicate effectively, and adapt to changing demands while ensuring every customer’s needs are met and the store remains a welcoming place to shop.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong customer service mindset and a passion for delivering great service.
• Clear communicator using multiple methods to keep the team informed.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Be the go-to person for day-to-day operational queries across store areas.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities, and the planet.
• Demonstrate leadership and motivate the team to deliver outstanding results.

Skills

Team leadership

Customer service

Communication

Decision making

Coaching

Job description

Tesco PLC in the United Kingdom is seeking a Shift Lead to help run store operations and deliver a memorable customer experience. You will lead the team, manage in-store activities across departments, and be a strong role model in delivering service excellence.

You will coach colleagues, communicate effectively, and adapt to changing demands while ensuring every customer’s needs are met and the store remains a welcoming place to shop.