Shift Leader - Flexible Hours & Inclusive Store Impact

Tesco Retail; Tees Valley; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco in the United Kingdom is seeking a Shift Lead to guide store teams with a focus on great customer service and operational excellence. You will work across store areas, coaching colleagues and acting as a go-to person for day-to-day queries.

The role requires leadership, strong communication, and a positive, inclusive approach. Availability windows are set; minimum 16 hours per week; applicants must be 18 or over and committed to flexible working and delivering value to customers,

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Be 18 years or older to apply.
• Strong leadership and focus on customer service.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues as the go-to person for day-to-day queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco in the United Kingdom is seeking a Shift Lead to guide store teams with a focus on great customer service and operational excellence. You will work across store areas, coaching colleagues and acting as a go-to person for day-to-day queries.

The role requires leadership, strong communication, and a positive, inclusive approach. Availability windows are set; minimum 16 hours per week; applicants must be 18 or over and committed to flexible working and delivering value to customers,