Shift Leader — Flexible Hours & Customer Experience Lead

Tesco; Houghton-le-Spring; On-site; GBP 2,148,000 - 2,323,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer contributions

Uniform provided

Job summary

Tesco Shift Lead role in the United Kingdom offers opportunities to lead a store team, deliver outstanding customer service, and manage day-to-day operations. You will coordinate across store areas, support colleagues and drive a positive, inclusive environment while ensuring smooth shift delivery.

The role emphasizes leadership in the Manager’s absence, flexible work patterns, and commitment to helping customers and communities.

Qualifications

• Experience in a fast-paced retail environment.
• Proven ability to lead a team and deliver great customer service.
• Strong communication skills and the ability to keep the team informed.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to maximise team performance.
• Lead the store in the Manager’s absence with confidence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to better serve customers and the community.

Skills

Team leadership

Customer service

Communication

Problem solving

Adaptability

Job description

Tesco Shift Lead role in the United Kingdom offers opportunities to lead a store team, deliver outstanding customer service, and manage day-to-day operations. You will coordinate across store areas, support colleagues and drive a positive, inclusive environment while ensuring smooth shift delivery.

The role emphasizes leadership in the Manager’s absence, flexible work patterns, and commitment to helping customers and communities.