Shift Leader - Lead a Customer-Focused Team with Flexible Hours

Tesco Retail; Poole; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tesco Retail in the United Kingdom is seeking a Shift Lead to oversee store floor operations and lead a diverse team to deliver a great in-store experience for customers. The role emphasizes teamwork, adaptability, and strong service orientation within a fast-paced retail environment.

The position includes coordinating across store areas, coaching colleagues, and remaining a visible leader in the Manager’s absence, with shifts scheduled within defined availability windows and a guaranteed

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco Retail in the United Kingdom is seeking a Shift Lead to oversee store floor operations and lead a diverse team to deliver a great in-store experience for customers. The role emphasizes teamwork, adaptability, and strong service orientation within a fast-paced retail environment.

The position includes coordinating across store areas, coaching colleagues, and remaining a visible leader in the Manager’s absence, with shifts scheduled within defined availability windows and a guaranteed