Shift Leader - Flexible Hours & Inclusive Team

Tesco Retail; Kettering; On-site; GBP 22,000 - 25,000; Full time

Job summary

Tesco in the United Kingdom is seeking a confident Shift Lead to guide the store team and deliver a great customer experience daily. You’ll lead operations across store areas, coach colleagues, and act as the go-to person for day‑to‑day queries.

In this fast-paced retail environment you’ll be a strong role model, ensuring service standards, building inclusive relationships, and stepping in when the Manager is absent. Availability-based scheduling supports flexibility.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Availability that matches store operating hours and weekly scheduling.
• Strong customer focus and communication skills.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Customer service

Teamwork

Availability

Job description

Tesco in the United Kingdom is seeking a confident Shift Lead to guide the store team and deliver a great customer experience daily. You’ll lead operations across store areas, coach colleagues, and act as the go-to person for day‑to‑day queries.

In this fast-paced retail environment you’ll be a strong role model, ensuring service standards, building inclusive relationships, and stepping in when the Manager is absent. Availability-based scheduling supports flexibility.