Shift Leader: Hospitality Champion & Guest Experience

SmartRecruiters, Inc.; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development

Brand discounts

Employee assistance program

Maternity/Paternity support

Menopause friendly employer

Wage access (Wagestream)

Retail discounts

Job summary

Greene King is seeking a Team Leader in Sheffield to lead a busy shift and ensure excellent service for guests. You’ll support the management team, coach colleagues and maintain high standards across bar operations, safety, and compliance.

You’ll motivate the team, manage customer expectations during peak periods, and uphold the brand’s commitment to welcoming, safe environments where people feel they belong.

Qualifications

• Lead by example to deliver memorable customer experiences on every visit.
• Deputise for management and resolve issues during their absence.
• Organise and coordinate the team during busy shifts for smooth operation.
• Ensure the bar area is safe, legal, and clean with swift issue resolution.

Responsibilities

• Lead the shift, ensuring standards are maintained and customers are kept happy.
• Support and train team members to deliver consistent service.
• Maintain safe working conditions and compliance with regulations.

Skills

Team leadership

Customer service

Shift coordination

Safety compliance

Allergen controls

English proficiency

Job description

Greene King is seeking a Team Leader in Sheffield to lead a busy shift and ensure excellent service for guests. You’ll support the management team, coach colleagues and maintain high standards across bar operations, safety, and compliance.

You’ll motivate the team, manage customer expectations during peak periods, and uphold the brand’s commitment to welcoming, safe environments where people feel they belong.