Shift Leader: Smooth Service & Team Coach

Greeneking; City of Westminster; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts

Training & development

Refer a friend bonus

Wagestream access

Employee assistance program

Job summary

Greene King is seeking a proactive Team Leader to guide a busy shift and ensure every guest enjoys a welcoming, high-quality experience. You’ll support the team, uphold safety and standards, and step in for management when needed.

On offer is a competitive salary, pension contributions, and opportunities to develop across Greene King brands. You’ll thrive in a fast-paced hospitality environment, lead by example with a positive can-do attitude, and help the business deliver memorable moments for

Qualifications

• Attention to detail for serving perfect pints.
• Role model for service and warm welcome.
• Ability to think on your feet during busy shifts.
• Positive can-do attitude and teamwork.
• Proficiency in spoken and written English for safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Attention to detail

Customer service

Adaptability

Team player

English proficiency

Job description

Greene King is seeking a proactive Team Leader to guide a busy shift and ensure every guest enjoys a welcoming, high-quality experience. You’ll support the team, uphold safety and standards, and step in for management when needed.

On offer is a competitive salary, pension contributions, and opportunities to develop across Greene King brands. You’ll thrive in a fast-paced hospitality environment, lead by example with a positive can-do attitude, and help the business deliver memorable moments for