Shift Leader - Crafting Memorable Guest Moments

SmartRecruiters, Inc.; Nottingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Career development

Brand discounts 33%

Brand discounts 15%

EAP

Maternity/Paternity policies

Menopause Friendly

Inns & hotels discount 50%

Refer a friend £1500

Wagestream

Retail discounts

Job summary

Greene King pubs is seeking a Team Leader to guide and support our front-line team during busy shifts, ensuring excellent customer experiences and operational standards. You will model great service, coordinate colleagues, and uphold safety, legality, and cleanliness on the bar and floor.

You’ll deputise for management, help resolve issues swiftly, and contribute to a welcoming environment where guests feel valued and looked after throughout their visit.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Lead and support the team during shifts to ensure smooth service.
• Maintain high standards of customer care and hospitality.
• Manage mobie staff challenges and help resolve issues promptly.

Skills

Attention to detail

Customer service

Leadership

Adaptability

Team player

Job description

Greene King pubs is seeking a Team Leader to guide and support our front-line team during busy shifts, ensuring excellent customer experiences and operational standards. You will model great service, coordinate colleagues, and uphold safety, legality, and cleanliness on the bar and floor.

You’ll deputise for management, help resolve issues swiftly, and contribute to a welcoming environment where guests feel valued and looked after throughout their visit.