Team Leader — Lead Service & Guest Experience

Greene King; Wall Heath; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career progression

Discount on brands

Employee assistance program

Maternity/paternity policies

Wagestream

Retail discounts

Job summary

Greene King’s Chef & Brewer brand is seeking a proactive Team Leader to guide the shift, maintain high standards of service, and support the management team. You’ll supervise staff, ensure a warm welcome for customers, and uphold safety and cleanliness on the bar floor.

Join a supportive team with opportunities across Greene King brands, training, and development as you help deliver great pub experiences for every guest.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with promptly.

Responsibilities

• Lead by example to ensure shift runs smoothly and customers are looked after.
• Coordinate the team during busy periods to maintain high service standards.
• Monitor safety, legality and cleanliness of the bar and resolve issues quickly.

Skills

Customer service

Leadership

Team coordination

Bar safety & compliance

English proficiency

Job description

Greene King’s Chef & Brewer brand is seeking a proactive Team Leader to guide the shift, maintain high standards of service, and support the management team. You’ll supervise staff, ensure a warm welcome for customers, and uphold safety and cleanliness on the bar floor.

Join a supportive team with opportunities across Greene King brands, training, and development as you help deliver great pub experiences for every guest.