Shift Leader: Guest Experience & Team Performance

Greene King; Adderbury; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Discounts on brands (33% for you, 15%+

Wagestream access

Employee assistance program

Discounts at Greene King Inns and pubs

Refer a friend bonus up to £1,500

Retail/brand discounts

Job summary

Greene King Pub & Dining is seeking a Team Leader to lead by example, ensuring the shift runs like clockwork and customers are kept happy. You’ll supervise the team, resolve issues in the absence of management, and ensure the bar operates safely and efficiently throughout busy periods.

You will be a role model for service, coordinating actions during peak times, and upholding high standards across the team. A warm welcome and memorable experience for customers are the core goals of this role.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Lead by example to ensure shifts run smoothly and customers are happy.
• Maintain high standards across the team and ensure excellent service at all times.
• Support training and development across the team and brands where possible.

Skills

Customer service

Team leadership

Shift coordination

Problem solving

Tools

POS system

Job description

Greene King Pub & Dining is seeking a Team Leader to lead by example, ensuring the shift runs like clockwork and customers are kept happy. You’ll supervise the team, resolve issues in the absence of management, and ensure the bar operates safely and efficiently throughout busy periods.

You will be a role model for service, coordinating actions during peak times, and upholding high standards across the team. A warm welcome and memorable experience for customers are the core goals of this role.