Shift Team Leader - Customer Experience

Greene King; Buxton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Career development across Greene King

Discounts on food and drinks

Employee assistance programme

Enhanced maternity/paternity policies

Menopause Friendly Employer

Discounts at Greene King Inns and pubs

Refer a friend bonus up to £1,500

Wagestream – access wages before pay

Retail discounts – up to 30% at select

Bonus for referral

Job summary

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring high standards and excellent customer service. You’ll lead by example, support the team, and deputise for the management team when required.

In this role you’ll ensure the bar operates safely and efficiently, maintain allergen controls, and promote a welcoming atmosphere for guests. English proficiency is essential to communicate with staff and customers.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with promptly and safely.

Responsibilities

• Organise and coordinate the team during a busy shift.
• Deputise for the management team and resolve issues.
• Ensure the bar operates safely and efficiently.
• Maintain high standards to keep customers happy.

Skills

Customer service

Team leadership

Communication

Problem solving

Attention to detail

Job description

Greene King is seeking a Team Leader to guide a busy pub shift, ensuring high standards and excellent customer service. You’ll lead by example, support the team, and deputise for the management team when required.

In this role you’ll ensure the bar operates safely and efficiently, maintain allergen controls, and promote a welcoming atmosphere for guests. English proficiency is essential to communicate with staff and customers.