Shift Leader: Memorable Guest Service & Team Lead

Greene King; Haywards Heath; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Career development

Employee discounts

Wagestream

Refer a friend bonus

Mental health support

Discounts on brands

Zusammenfassung

Greene King is seeking a Team Leader to guide the shift, ensuring the team has what they need for smooth service and high standards. You’ll deliver a warm, memorable customer experience while upholding safety and legal standards.

You’ll deputise for management, coordinate a busy team, and maintain the bar’s safety, cleanliness, and compliance. The role emphasizes teamwork, leadership, and exceptional service during peak times.

Qualifikationen

• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Attention to detail to ensure accurate pours and service.
• Role model for the team in delivering excellent service.
• Ability to think on your feet during busy shifts.
• Positive can-do attitude and teamwork.

Aufgaben

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Kenntnisse

Attention to detail

Customer service

Adaptability

Team leadership

English proficiency

Jobbeschreibung

Greene King is seeking a Team Leader to guide the shift, ensuring the team has what they need for smooth service and high standards. You’ll deliver a warm, memorable customer experience while upholding safety and legal standards.

You’ll deputise for management, coordinate a busy team, and maintain the bar’s safety, cleanliness, and compliance. The role emphasizes teamwork, leadership, and exceptional service during peak times.