Shift Leader — Hospitality & Guest Experience

Greene King; Hungerford; Sur place; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Pension contribution

Career development across brands

Discounts on food and drink

Employee assistance program

Flexible, inclusive workplace culture

Staff discounts at Greene King Inns &

Refer a friend bonus up to £1,500

Wagestream access

Résumé du poste

Greene King Ventures is seeking a Team Leader to lead by example, ensuring the shift runs like clockwork, the bar is well organised, and every guest receives a heartfelt, memorable experience from arrival to departure.

You’ll deputise for the management team, resolve issues on the floor, coordinate the team during busy periods, keep the bar safe, legal, and clean, and maintain allergen controls while delivering consistently warm and efficient customer service.

Qualifications

• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• Think on your feet and adapt to challenges during a busy shift.
• Positive can-do attitude and strong team player mindset.

Responsabilités

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, ensuring everything runs smoothly.
• Ensure the bar is safe, legal, and clean, addressing issues quickly and safely.

Connaissances

Attention to detail

Customer service

Leadership

Team coordination

Problem solving

Description du poste

Greene King Ventures is seeking a Team Leader to lead by example, ensuring the shift runs like clockwork, the bar is well organised, and every guest receives a heartfelt, memorable experience from arrival to departure.

You’ll deputise for the management team, resolve issues on the floor, coordinate the team during busy periods, keep the bar safe, legal, and clean, and maintain allergen controls while delivering consistently warm and efficient customer service.