Shift Leader: Flexible Hours, Customer-Driven Store Lead

TESCO UK; Rochester; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to oversee store operations, deliver great customer experiences, and coach colleagues. You’ll lead the team across store areas, handle day-to-day queries, and be the go-to person in the Manager’s absence.

The role requires strong communication, a passion for service, and the ability to adapt to change. Must be over 18 and have experience in team leadership within fast-paced retail, with a commitment to inclusive, respectful teamwork.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.
• To be over 18 for this role.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role-modeling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication skills

Customer service

Job description

Tesco UK is seeking a Shift Lead to oversee store operations, deliver great customer experiences, and coach colleagues. You’ll lead the team across store areas, handle day-to-day queries, and be the go-to person in the Manager’s absence.

The role requires strong communication, a passion for service, and the ability to adapt to change. Must be over 18 and have experience in team leadership within fast-paced retail, with a commitment to inclusive, respectful teamwork.