Shift Leader - Flexible Hours, Great Customer Service

Tesco UK; Kettering; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to oversee store operations and lead a team in a fast-paced retail environment. You’ll be the go-to person for day‑to‑day questions, ensuring great service and smooth store execution.

Lead by example, coach colleagues, and communicate clearly to keep everyone informed. The role includes managing shifts within set availability and supporting a inclusive, customer‑focused store culture.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong customer service focus and ability to lead by example.
• Clear communicator who keeps the team well informed.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Working across all store areas and coordinating with colleagues on daily operations.
• Building positive, inclusive relationships to support team performance.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback and modeling great service.
• Staying curious and seeking opportunities to serve customers and communities.

Job description

Tesco UK is seeking a Shift Lead to oversee store operations and lead a team in a fast-paced retail environment. You’ll be the go-to person for day‑to‑day questions, ensuring great service and smooth store execution.

Lead by example, coach colleagues, and communicate clearly to keep everyone informed. The role includes managing shifts within set availability and supporting a inclusive, customer‑focused store culture.