Shift Leader: Flexible Hours & Customer-Centric Leadership

TESCO UK; Westward Ho!; On-site; GBP 14,000 - 19,000; Full time

Job summary

Tesco is hiring a Shift Lead to guide in-store teams, ensuring a great customer experience across all store areas. You will lead day‑to‑day operations, coach colleagues, and be the go‑to person for operational queries during the Store Manager's absence.

The role emphasizes inclusive leadership, flexibility, and delivering outstanding service to customers, with a focus on supporting the team and adapting to store needs.

Qualifications

• Must be over 18.
• Experience in team lead or management in fast-paced retail.
• Strong role model delivering great service and meeting customer needs.
• Build positive, inclusive relationships to support the team.
• Clear communicator using varied methods to keep the team informed.
• Natural leader who motivates and inspires outstanding results.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Work across all store areas and with colleagues for day-to-day queries.
• Coach colleagues and provide feedback to model great service.
• Role-model inclusive, supportive teamwork and culture.
• Maintain momentum by making balanced, flexible decisions.
• Stay curious and seek opportunities to improve customer service, communities and planet.

Skills

Leadership

Communication

Team player

Customer service

Job description

Tesco is hiring a Shift Lead to guide in-store teams, ensuring a great customer experience across all store areas. You will lead day‑to‑day operations, coach colleagues, and be the go‑to person for operational queries during the Store Manager's absence.

The role emphasizes inclusive leadership, flexibility, and delivering outstanding service to customers, with a focus on supporting the team and adapting to store needs.