Shift Leader: Lead a Customer‑Focused Team (Flexible Hours)

Tesco UK; Merstham; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco UK is seeking a Shift Lead to help steer in-store operations and deliver outstanding customer service. You will lead a team, coordinate daily tasks, and ensure smooth store routines during shifts.

The role emphasizes coaching colleagues, maintaining inclusivity, and stepping in for the Store Manager when needed. A flexible, customer-focused approach is essential for success in this busy retail environment.

Qualifications

• Be over 18 years old.
• Experience leading a team in a fast-paced retail environment.
• Strong role model with a passion for delivering great service.
• Ability to build positive, inclusive team relationships.
• Clear communicator using diverse methods to keep the team informed.
• Natural leader who motivates and inspires for outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role‑modeling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco UK is seeking a Shift Lead to help steer in-store operations and deliver outstanding customer service. You will lead a team, coordinate daily tasks, and ensure smooth store routines during shifts.

The role emphasizes coaching colleagues, maintaining inclusivity, and stepping in for the Store Manager when needed. A flexible, customer-focused approach is essential for success in this busy retail environment.